FAQ

Frequently Asked Questions (FAQ)

1. Orders & Shipping

Q: Where do you ship from?
A: All orders are fulfilled and shipped from our location in Hialeah Gardens, Florida, United States.

Q: Which countries do you ship to?
A: We ship within the United States and to many international destinations, including the United Arab Emirates, Austria, Australia, and over 200 additional countries (availability shown at checkout).

Q: What are your shipping options and delivery times?
A:

• United States:

  • Economy: 5–8 business days (weight‑based pricing).

  • Standard: 3–4 business days (weight‑based pricing).

• International:

  • Standard International: 6–12 business days.

  • Additional options like DHL Express and USPS may appear at checkout with calculated transit times.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on destination, selected service, and order weight. Some domestic and international services may be offered free for eligible orders or promotions.

Q: How can I track my order?
A: Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Tracking updates may take 24–48 hours to appear after the carrier scans your package.

2. Returns & Refunds

Q: What is your return policy?
A: Returns are accepted within 30 days of delivery, as long as items are unused, in original condition, and include all packaging and accessories.

Q: Do you offer free returns?
A: Yes. Return shipping is free for eligible returns within the 30‑day window, and there is no restocking fee.

Q: How do I start a return?
A: Contact us with your order number, email address, and details about the item you wish to return. Our team will confirm eligibility and send you return instructions and, if applicable, a prepaid return label.

Q: When will I receive my refund?
A: After we receive and inspect your returned item, approved refunds are issued to your original payment method. Depending on your bank or provider, it may take 5–10 business days to appear on your statement.

Q: Can I exchange an item?
A: At this time, we don’t process direct exchanges. You can return the original item (if eligible) for a refund and place a new order for the item you want instead.

3. Payments & Billing

Q: Which payment methods do you accept?
A: We accept major credit/debit cards and selected digital wallets or alternative payment methods shown at checkout (availability may vary by country and device).

Q: Is your checkout secure?
A: Yes. Our checkout is protected by SSL encryption, and payments are processed securely through trusted payment providers so your information remains private and protected.

Q: When will I be charged for my order?
A: In most cases, you are charged at the time you complete your purchase. For special or pre‑order items, payment may be captured before shipment as stated on the product page.

Q: What currency will I be charged in?
A: Orders are charged in the currency shown at checkout (commonly USD for U.S. customers, and other supported currencies where available).

4. Products & Inventory

Q: An item shows “out of stock.” Will it be restocked?
A: Some items are regularly restocked, while others may be limited‑run. If a product is out of stock, you can contact us to ask whether a restock is planned.

Q: Can I order an item that is out of stock?
A: Unless specifically marked as a pre‑order or backorder on the product page, out‑of‑stock items cannot be purchased.

Q: What happens if an item I ordered is actually out of stock?
A: In rare cases of inventory errors or overselling, we will contact you to offer a refund for the unavailable item and, where possible, suggest alternatives.

5. Wholesale & Other Questions

Q: Do you offer wholesale pricing or bulk orders?
A: Yes. Businesses and resellers can contact us for wholesale inquiries with details about their store, location, and estimated order volume.

Q: How can I contact customer support?
A:

• Email: Support@VOLTOX.Shop

• Phone: +1 (628) 281‑6182